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Conversica Research Finds That Knowledge Workers Spend Half of Their Time on Busy Work 

FOSTER CITY, Calif., Nov. 8, 2018 — Conversica, a leader in conversational AI for business, has released the results of a study that polled more than 1,000 U.S. workers about how much of their work day is spent on routine and repetitive tasks.

Results of the study show that the majority of knowledge workers contend with too much busy work on the job to the extent it can be labeled as drudgery. The boredom and frustration that accompany this drudgery has a negative impact on their emotional and mental health.

The study also revealed optimism about using new developments in AI to reduce busy work, which could free employees to focus on more creative, challenging and fulfilling tasks.

Giving Their Jobs a ‘D’ for Drudgery

When asked to assign a letter grade to their workplace – from “A” for highly engaging to “F” for soul-crushing – 36 percent of knowledge workers gave their workplace a grade of C, D or F. Additional research findings supporting a challenging work environment include:

  • 80 percent feel that aspects of their job are beneath their skill level
  • 62 percent say their day involves a significant amount of drudgery
  • 42 percent spend 30 minutes of each hour on “busy work”
  • 71 percent say that too much busy work on the job makes them feel like they are wasting their lives

This pervasive sense of drudgery negatively impacts morale. When asked to reveal how too much busy work makes them feel, these knowledge workers report being dissatisfied, bored, discouraged, stressed, and undervalued. Additionally, more than two-thirds (69 percent) of white collar workers cite this drudgery as a reason for leaving their last job, a troubling finding in an economy where there are more job openings than job-seekers.

Most Believe AI Will Be Able to Help — in the Next Year

Half of knowledge workers surveyed believe that some or all of their busy work could and should be automated, and a majority say specifically that some of their work conversations could be automated, which would free them up for more challenging and creative tasks.

This would dramatically improve morale. Nearly all (97 percent) white collar workers feel like their brains work better when engaged in new and challenging work, because they feel smarter, more efficient and happier.

Freed from busy work, white collar workers report that they would:

  • Focus on more rewarding work — 44 percent
  • Be motivated to get more accomplished each day — 42 percent
  • Showcase their true talents and abilities — 32 percent

The majority of white collar workers (65 percent) expect to be using AI in the workplace within the next year to automate these routine yet important tasks.

“No one wants to spend their time at work doing tasks that can otherwise be automated, and this survey confirms the impact is widespread and deeply felt,” said Alex Terry, CEO of Conversica. “The good news is that advances in artificial intelligence, especially in conversational AI, are allowing previously routine but important human activities to be automated with fully autonomous AI assistants that deliver great results, boost overall business performance, free us humans for more valuable and creative work, and are easy to deploy and make successful. It’s great that most American knowledge workers are looking forward to automating tasks within their jobs to not only increase their performance but also improve their health, happiness and job satisfaction.”

Survey Methodology

The survey of more than 1,000 U.S. knowledge workers was conducted online by Propeller Insights on behalf of Conversica in October 2018.

About Conversica

Conversica is a leader in conversational AI for business and the only provider of AI-driven lead engagement software for marketing and sales organizations. The flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying and following up with leads via natural, two-way conversations. Used by more than 1,000 companies worldwide, Conversica’s sales assistants are built on a proven and patented AI platform integrating natural language processing (NLP), natural language generation (NLG), and machine learning (ML) capabilities and engage prospects over multiple communication channels and in multiple languages. Recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, Calif.


Source: Conversica

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