Guru Announces World’s First Voice-to-Knowledge Solution to Improve Effectiveness of Customer Support Teams
PHILADELPHIA, Nov. 12, 2018 -- Guru today announced Guru AI Suggest Voice, the world's first AI-powered, real-time voice-to-knowledge solution. With Guru AI Suggest Voice, customer support professionals will now have relevant knowledge pushed to them in real-time when they're on the phone with customers.
Guru AI Suggest Voice listens to phone or teleconference conversations, converts speech to text, uses this text to search for relevant knowledge to maximize the support agent's effectiveness, and serves up this knowledge to the agent in real-time, all with no human effort required. With this solution, every support agent in any organization can perform at the same level as the most experienced members of their teams.
“Guru continues to innovate rapidly to ensure that the knowledge that modern workers need to do their jobs can find them when they need it,” said Margaret Rosas, director of customer love at Looker. “At Looker, our team uses Guru several times a day to deliver world-class customer experiences and ensure our customers’ success.”
Guru's announcement of AI Suggest Voice follows its launch of AI Suggest Text four months ago. Guru AI Suggest Text reads all text inside any active web browser window, including all web-based applications for customer chat, email, or customer ticket resolution. Guru uses this text to search for relevant knowledge to maximize support agents' effectiveness, and serves up this knowledge to the agent in real-time, all with no human effort required.
"With the AI Suggest family of solutions, Guru continues to use AI to maximize the effectiveness of every customer support professional, instead of using AI to eliminate their jobs," said Rick Nucci, co-founder and CEO of Guru. "We believe that the world's best customer experiences will always be delivered by people, not bots. We look forward to empowering customer support professionals and leaders across the world."
Enterprises interested in evaluating Guru AI Suggest Voice for their customer support teams can learn more here.
About Guru
Guru is the AI-powered Revenue Empowerment Network behind the next generation of knowledge workers in customer support, customer success, sales, and other revenue functions. With hundreds of customers including leading enterprises such as Shopify (NYSE:SHOP), Square (NYSE:SQ), and Yext (NYSE:YEXT), Guru is reshaping the way teams create, find, and share institutional knowledge to deliver delightful customer experiences. Founded by enterprise software veterans Rick Nucci and Mitchell Stewart, Guru has offices in Philadelphia, PA, and San Francisco, CA, and is backed by leading venture capital firms Emergence Capital and FirstMark Capital, with additional funding from the Slack Fund and Michael Dell.
Source: Guru
